What is your return policy?
Our aim is that all our products reach you in perfect condition. Should you receive damaged or faulty product(s), or received an incorrect order, please contact us at yj168z@126.com within 14 business days from your date of purchase and we’ll be happy to assist you.
We do not provide refunds for change of mind unless goods are damaged or faulty, and in instances where item(s) ordered are out of stock. We will provide refunds for these items and funds will be credited to the same payment method used.
If your item is damaged or faulty and we have stock for the same item, we may offer a replacement. For all replacements, please note you are required to create an account to include your shipping address for us to process a new order. Please ensure your shipping address is entered correctly in your account to avoid delays in receiving your new order.
Online purchases can only be returned online. Please allow 30 days for your return to be received and processed by our team. Stores are not able to accept returns for online purchases.
Please note: All returns must be made in the country of original purchase.
Shipping fee of $9.95 for items returned by mail will be shouldered by customer.
Gift cards cannot be returned, or otherwise redeemed for cash.
How to return your damaged, faulty or incorrect online order
You may return your damaged, faulty or incorrect order by contacting our Customer Service team who will advise on how to return your order via post and issue you with a return label.
Your items must be returned in its original condition with all packaging, labels and tags still intact.
- Pack item(s) in the original packaging including any documentation and tags received with the product – make sure the package is secure, and the contents do not risk being damaged during transit.
- Attach the return label on the outside of the package covering any previous address label. Alternatively, bring a digital copy of your return label to your nearest Post Office, who will be able to scan and print your label for you.
- Drop your package at any Australia Post office or post-box.
When returning the goods by post, please note:
It may take up to 30 business days for your parcel to reach us.
Returned items will be processed at our warehouse for assessment and a refund or replacement will be processed within 5 business days of receipt.
Shipping fee of $9.95 for items returned will be shouldered by the customer if we deem the item(s) are not valid for return and will be deducted from your total refunded amount.